FAQ

Have a list of questions to ask us? If you don't see your question, do contact us at hello@shadespace.com.sg

    GENERAL MAINTENANCE

    • No, you can’t. However, you can remove trapped dust on your blinds with a damp cloth or a static duster
    • Generally speaking, regular vacuuming or using a static duster would be good enough to keep your curtains dust free. If you have to wash, our curtains are designed using materials that are easy to handle and are machine washable.
    • You can use our shades or lined curtains to decrease the amount of sunlight and also to prevent the fabric from fading.

    PURCHASE

    • If your card is authorized, payment will be made immediately, and you will receive a proof of purchase receipt for your transaction in your email. If your card is not authorized, payment will not be made, and we'll email to let you know your bank wouldn't authorize the payment.

    • Yes, you do have to create an account with us online first before purchasing.
    • You will have to follow each steps from selecting materials, to additional add-ons, input windows size measurements. And when you are happy with your selection, click onto add cart, select check out, and you will be asked for delivery and address details. Click here to view a video tutorial on the ordering process.
    • We accept Visa and MasterCard through PayPal.
    • Occasionally we do offer a special discount or promotion code. Check our website often or sign up for our newsletter to receive special offers.
    • All information including payment information is strictly private. We use the latest encryption software to ensure none of your information can be read over the Internet. A proof of purchase receipt for the transaction will be sent to your email.
    • No, once order is confirmed, the fabrication process will be started to ensure that the products reach you at the earliest time.
    • Contact us immediately and we’ll try to halt the order. When your curtains/blinds arrived, and you realise that the measurements given to us is incorrect, do contact us and we will do our best to solve the issues. An alteration fee will be imposed for any alteration.
    • Yes, you are able to. But you must contact/email us within the next 24hrs. We will do our best to help in any way we can. But we cannot give the assurance to any changes after this as your blinds may have been processed.

    DELIVERY

    • In normal circumstance, you should receive our products within 2~3weeks upon receiving your payment. If the selected fabric is out of stock, we would inform you prior and it might take slightly longer than the stated time period.
    • Click on track your order and enter the order number you received from our order confirmation email.
    • When your order is confirmed, you will be sent a confirmation email. You can also log on the website to view your order status.
    • Yes, all items ordered will be delivered together.
    • We do not guarantee fixed time slots as we use third party couriers for our delivery.
    • Yes, we do delivery on weekends.
    • We apologized that we are not able to change the delivery time when the parcel has been dispatched.
    • Please email us at hello@shadespace.com.sg and we will change the shipping address (if your order has not already been shipped).
    • Please check your account information if you have input the right address or check your spam folder on your email account.
    • No, items bought in a set must be kept intact.
    • Your order will arrive via local delivery and will be delivered to the address you provided. Good items needs to be signed upon delivery. If no one is available to sign for the delivery, a maximum of 3 attempts will be made.

    INSTALLING/SIZING

    • Window shapes and sizes vary widely and you must measure each window individually. The safest way to ensure the correct measurement is to remember ‘3 + 3’ – measure each window at three different places, width and length, and measure each window three times. The way you measure for your blinds, and how you install them, depends on the kind of blind you choose. For more information, refer to our measuring guide.
    • If you have measured correctly, your new blinds will fit perfectly. If not, please contact us. We understand measuring mistakes do happen and depending on the type of error, we will try our best to rectify or alter the products for you. But an alteration fee will be chargeable.
    • All our ready-made curtains are designed to fit most hook-based curtain tracks.
    • It is best to overlap the windows by 8cm to 10cm. The bottom edge of your curtain or drape should fall to the window sill, below the sill, or to the floor. Leave about 1cm of clearance if you opt for floor length. View our How-to-Measure guide for more information.
    • We will only send a specialist to make measurements upon purchase of our products online. An onsite fee will be chargeable.

    GENERAL ISSUES

    • It is up to your creativity and preference. If your walls are of neutral colors, you can add colors to it. We have over 1000 types of materials for you to select from.
    • Decide the look and ambiance you want to give, whether it is formal, casual, or funky.
    • Yes of course, go to Free Swatches to select some swatches you’d like to see before ordering.
    • Yes you can. Think out of the box to mix those prints. It’s your home! It should represent your style and personality.
    • Our fabrics and materials are carefully sourced from various parts of the world. They are specially handpicked to ensure the highest quality and standards.
    • Do refer to list of specialist from our Get Help page HERE. An onsite fee will be chargeable.
    • We do our best to make sure the colors and textures shown on Shade Space matches accurately. However, due to the computer graphics difference in each computer, there may be a difference in the actual colors of 5-10%. If you are worried about the color difference, we recommend ordering free cut out samples of your selected fabric. 

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